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Senior Customer Advocate
VirtualVocationsLincoln, Nebraska, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Customer Advocate.
Key Responsibilities
Interact with customers to provide accurate information with empathy and professionalism
Handle customer consultation calls, tech troubleshooting, escalations, and investigations
Identify opportunities for process improvement and ensure timely resolution of issues
Required Qualifications
Bachelor's degree in any field
At least 3 years of customer service experience, preferably with strong chat support experience
Basic knowledge of cloud-based applications and MS Office applications
Intermediate understanding of common Customer Experience best practices
Aptitude to quickly learn and navigate new technology and systems
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Customer Advocate • Lincoln, Nebraska, United States
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