Account Representative
Overview
KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide.
It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business :
- The Customer is Everything.
- Relationships Matter. All of Them.
- Question Things. Take Action.
- Work Hard. Work Smart. Enjoy the Experience.
- Growth Mindset.
It’s not just a job it’s a step in your career!
Responsibilities
SUMMARY :
Serve as a point of contact to assigned customers.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Builds and maintains positive relationships and provides excellent customer service.
- Responsible for providing manual order entry inquiries / concerns, order status including expediting, delivery schedules, and replacement needs;
order holds and backorder reports.
- Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
- Participate in customer calls to provide updates on orders and / or answer questions.
- Performs other duties as requested by Supply Chain Supervisor or Manager.
Qualifications
EDUCATION and / or EXPERIENCE :
- Associate’s Degree (A.A.) or equivalent from a two-year college or technical school;
- Prior work experience in related office and / or customer service experience
or equivalent combination of education and experience.
- Proficient with Microsoft Office including Word, Excel, and Outlook.
- Excellent written and verbal communication and strong organizational skills.
- Ability to establish a strong rapport with customers.
- Ability to prioritize work in a fast-paced work environment.
BENEFITS :
- Medical, Dental, Vision and Supplemental insurance plans
- Flexible Spending Accounts
- 401(k) with Company match
- Generous vacation, holiday, and sick / safe time
- Pet insurance for our non-human family members
KGPCo is an Equal Opportunity Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity
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