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Ecommerce Manager
Ecommerce ManagerJackson James • New York, NY, US
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Ecommerce Manager

Ecommerce Manager

Jackson James • New York, NY, US
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Job Description

eCommerce Manager - $120k- Onsite Manhattan, NY.

This is an exceptional luxury brand with an international presence and headquarters based in New York City. We’re looking for an experienced and results-oriented eCommerce Manager to lead the growth and daily operations of our online store. This role is based full-time in New York, NY and requires someone who can balance creativity with data-driven decision-making. The ideal candidate will have a proven background in digital sales, website optimization, and customer experience, and will be eager to expand our brand’s reach in the digital marketplace.

What You’ll Do

Website & User Experience

  • Manage and optimize the online storefront, ensuring smooth navigation and an engaging shopping journey.
  • Oversee product uploads, pricing, categorization, and site merchandising.
  • Monitor site performance, coordinating with tech and design partners to improve speed, resolve technical issues, and enhance overall UX / UI.

Sales & Growth Strategy

  • Design and execute strategies that boost traffic, conversions, and revenue.
  • Partner with marketing to run digital campaigns, paid ads, and seasonal promotions.
  • Analyze KPIs and performance metrics to inform future decisions and maximize ROI.

    • Customer Journey

  • Deliver a seamless end-to-end shopping experience, from browsing to post-purchase.
  • Collaborate with customer support to streamline processes, resolve issues quickly, and build loyalty.
  • Run A / B tests and personalization initiatives to refine the user journey.

    • Operations & Logistics

  • Coordinate with supply chain teams to ensure accurate inventory levels and timely order fulfillment.
  • Proactively address out-of-stock issues, returns, and order discrepancies to protect customer trust.

    • Content & Merchandising

  • Work with creative teams to align digital assets with brand identity.
  • Manage product descriptions, imagery, banners, and promotional content to drive engagement and conversions.
  • Keep a close eye on industry trends, competitive activity, and emerging best practices.

    • Technology & Vendor Management

  • Oversee third-party platforms and tools such as e-commerce platforms, shipping software, and marketing automation tools.
  • Research and evaluate new technologies that can enhance performance, streamline operations, or improve customer experience.

    • Data & Reporting

  • Report on sales, traffic, conversion rates, and average order value on a regular basis.
  • Provide actionable insights that contribute to ongoing growth and stronger customer engagement.

    • What We’re Looking For

  • 3–5 years of e-commerce management experience, ideally in retail, consumer goods, or luxury markets.
  • Strong knowledge of Shopify
  • SEO / SEM and social advertising.
  • Proven ability to increase digital sales and improve user experience.
  • Experience with email marketing tools and ad platforms.

    • Benefits

  • 401k Plan
  • Health Insurance
  • PTO
  • Employee Discounts
  • Plus many more
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