CSM/Estimator

Job Description

Job Description

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado!

Voted one of northern Colorado's best places to work.

Who Are We? We are a state-of-the-art auto collision network built on strong family values that have been a cornerstone since 1908.

Our collision centers are dedicated and committed to serving the Northern Colorado community with best-in-class repairs and customer service.

We repair thousands of cars every year because of the dedicated, committed, and professionally trained

What Would You Do? The right candidate will be responsible for meeting or exceeding revenue targets by capturing every viable job that comes to the door and upselling additional services.

This role writes accurate estimates and tracks vehicles’ progress through the repair process, keeping customers continually informed and files updated.

They play a key role in ensuring customer satisfaction through accurate and timely communication. They are responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization.

What will you be responsible for?

• Consistently follows the company's sales process, such as upselling additional services, encouraging customers to leave their vehicle for repair at the initial visit, or scheduling the repair appropriately.
• Prepares accurate, complete estimates that minimize supplements.
• Partakes in file management and DRP compliance by ensuring all RO files are completed accurately and are always up to date and using tools, including auditing software, effectively to ensure DRP compliance.
• Maintains constant awareness of the status of their customers' repairs.
• Follows company policy on customer communication throughout the repair process.
• Depending on the repair center's staffing model, the CSM may research sourcing and pricing and place parts orders.
• Provides customers with necessary problem / solution information, as well as accurately and completely answers all questions.
• Properly and completely processes payments and all accompanying paperwork.

Do you have the necessary education and experience?

• High school diploma or equivalent required.
• Automotive trade or technical school preferred.
• 5+ years body shop CSM
• 1+ years’ experience with CCC One

What are the total Rewards?

• CULTURE!!!
• Commission, Exempt : $65k-$75k annually DOE
• Competitive vacation time, sick time, paid holidays.
• Company owned Early Childhood Education Center with deeply discounted rates, profit sharing, and 401(k).
• Health, dental, vision, pet insurance, and employer-paid life insurance.

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