Mechanical Service Technician
Location : Shelby - Shelby Township , MI , United States (US)
Employment Status : Hourly Full-Time
Function : Quality Assurance / Control
Hiring Manager : Patrick Steinhafel
Recruiter : Lawanda Russell
Internal Candidate Eligibility Criteria :
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)
Mechanical Service Technician
Job Summary : The Mechanical Service Tech will work out of Fori’s Shelby Twp. Michigan facility and will report to the Customer Service Manager.
Job Duties & Responsibilities
- On-site support for mechanical installation, de-bug, and final buyoff to customer specifications relative to Fori Automation equipment.
- Lead / direct, as required, plant personnel during debug / start-up of machines to verify mechanical machine functionality is correct and complete.
- Assist service manager and other departments to answer product related technical questions from customer.
- Assist in local and non-local service calls and installations.
- Train customer personnel on machine functionality and proper start-up and debug of our standard machines.
- Review checklist and open issue list prior to installation to assure the service technician(s) are lined-up.
- Assist with our standard manuals to develop a more technically complete and user-friendly service manual.
- Participate in meetings as required with the project manager and department supervisors to line-up installation plans and review all open issues prior to shipment.
- Create and develop improvement ideas and review with managers for approval and implementation.
- Communicate with customers while on site to give updates to objectives.
- Write service work orders and job site status reports.
- Supervise mechanical installation, de-bug, and buyoff activities at customer locations.
- Coordinate necessary resources for installations, focusing on kits, warranty, etc.
- Document changes to Fori equipment on prints and return updates to appropriate engineering department.
- Work with site manager to assure proper flow of daily activities at customer locations.
- Hands on for installations / service calls / warranty.
Education & Experience
- Machine Builder or equivalent required.
- 8 years as a Machine Builder on Automation Machines.
- 5 years of de-bugging and installing new machines.
- Willing to travel to Support Installations and service calls (on-call 24 / 7 while on installs).
- Microsoft Office / Excel capabilities.
Physical Demand and Work Environment
Physical demands : While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is required to sit for long periods of time.
- Work environment : The noise level in the work environment is usually moderate.
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