Business Analyst II

JOB SUMMARY

Leads and provides business analysis for moderately complex applications, websites, databases and systems, defect management and provides second-level technical support.

Leads team initiatives and participates simultaneously in multiple IT project efforts. Incumbent at this level is a learned professional responsible for business analysis on projects of moderate difficulty through analyzing possible solutions utilizing standard procedures.

Works under limited guidance. Technical guidance required for unusual and / or complex problems / projects.

PRIMARY RESPONSIBILITIES :

• Conducts analysis of business processes. Defines, tests, documents and manages business requirements according to approved standards / procedures.
• Serves as the product subject matter expert to lead and facilitate collaborative business requirement gathering sessions.
• Performs strategic business research and defines requirements in support of simplifying and standardizing business processes and the integration of systems.
• Evaluates dynamic business goals and drivers and predicts potential enhancements for applications and / or systems.
• Reviews project proposals; identifies potential problem areas, and recommends optimum approaches for project path, utilizing specific area of business process expertise.
• May perform project management tasks including backlog management, planning, communication, status reporting and documentation for a variety of project / product types.
• Develops or modifies project business analysis artifacts using disciplined processes, procedures and standards.
• Provides escalated (Tier 2) application support including on-call (after hours, weekends, holidays) for priority issues.

Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated.

• Identifies and communicates best practices, leads the Business Analysis Community of Practice sessions. Trains and provides guidance to less experienced Business Analysts.
• Leads process improvement efforts within the Business Analysis team or IT organization.

SCOPE :

• Decision Impact : Individual
• Department Responsibility : None
• Budgetary Responsibility : No
• Direct Reports : No
• Indirect Reports : No
• Physical Requirements : N / A

REQUIRED EDUCATION :

Minimum Bachelor’s Degree in a related field or a combination of related education and work experience in the area of business analysis to equal four years.

REQUIRED EXPERIENCE :

• Minimum of 5 years’ experience required in a Business Analyst role. Demonstrated ability to exceed expectations of the BA I role.
• These minimum requirements will also include additional criteria specific to the position.

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