Front Desk Receptionist in Providence, RI at Benchmark Senior Living Location :
Experience :
Not Specified Job Description
The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community.
S / he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly.
In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Demonstrates basic understanding of emergency call system and nurse paging system
Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
Manages doctor appointment book
Manages beauty and barber appointment book
Acts as concierge for residents (calling taxis, handling telephone and / or cable problems, checking newspaper deliveries, etc.)
Keeps lobby clean and neat, free of clutter and trash
Reports any mal-functioning equipment to maintenance
Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
Develops and practices the 30 second commercial to be used when greeting visitors
Participates in in-service trainings as required by state regulations
Job Requirements
EDUCATION / EXPERIENCE / LICENSURE- CERTIFICATICATION
High school diploma or equivalent certificate preferred.
Possesses expert knowledge of telephone system and capable of teaching others
SKILLS AND ABILITIES
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
Maintains awareness of all daily activities (and changes)
Has full knowledge of the administrative staff, ownership, and management company
Possesses excellent verbal communication skills
BENEFITS
We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!
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