Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following :
Proactively engaging customers in conversation about their financial needs
Opening deposit accounts, small loans and ancillary banking products
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Processing transactions and other account servicing requests
Qualifications
High School Diploma or GED and 2 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank;
or participation in a First Citizens career development program Preferred Education : Bachelor's degree Preferred Area of Experience : Telephone sales License or Certification Type : Must possess a valid driver's license.
Position may require driving to other offices, bank customers, etc. Bank car not provided. Required Skill(s) : Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered aprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : / / jobs.firstcitizens / benefits Job ID 23441