Participant Services Manager - Health & Wellness Programs

Description

Our Support Coordinators (case managers) who serve the OCDD (Office of Citizens with Developmental Disabilities) population, serve a caseload of about 35-45 participants.

These participants live in their homes and communities and receive support (which can be physical, medical, educational, or vocational) to assist them in remaining in their desired settings.

The primary role of the Support Coordinator is to plan, organize, implement, and monitor the in-home and community-based services and support the participant receives.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Support Coordinators must be agile and responsive in their ability to meet the changing needs of participants and service provision requirements.

Support Coordinators are also responsible for the support of participants throughout emergent situations and all public emergencies including weather-related evacuations.

ESSENTIAL JOB RESPONSIBILITIES :

• Complete quarterly visits, generating required units, if applicable, observation and monitoring, and monthly contacts
• Conduct and complete annual CPOC’s according to funder’s timelines
• Plan, schedule, and coordinate quarterly meetings with participants and providers.
• Respond to participant changes in needs, completing / submitting appropriate paperwork.
• Research, access, and link services
• Communicate and work with providers to ensure appropriate service provision.
• Maintain all responsibilities and requirements regarding critical incidents.
• Meet with supervisor for weekly supervision, consultation, and participant needs.
• Attend and participate in weekly staff meetings.
• Attend and complete required training.
• Support participants throughout emergent situations and all public emergencies including weather-related evacuations.
• This position is a mandated reporter. The Louisiana Children’s Code (Article 610) specifies that mandated reporters shall make reports immediately upon learning of incidents of child abuse or neglect.

Requirements

Support Coordinator Qualifications :

• A Bachelor’s or Master’s Degree in Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services; or
• A Bachelor’s or Master’s Degree i n Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services;
• A Bachelor’s or Master’s Degree in a Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services;
• A Bachelor’s Degree in Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.

e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services.

Reliable transportation so that you may make visits to the field to conduct participant visits. These visits are generally held in the home of the participant.

You may anticipate about 50% or more of your time will be in the field on home visits.

• Easterseals Louisiana is a Drug-Free Workplace, pre-employment and random drug tests will be administered.
• Will be required to pass Easterseals Louisiana’s background check and driver’s license check
5 days ago