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Director of Operations Absence Management

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a Director of Operations for absence management.Key Responsibilities : Delegate work to call center and claims service teams, ensuring efficient and accurate performanceOptimize call center operations and oversee claims processing for timely adjudicationAnalyze absence trends, develop improvement initiatives, and make strategic decisions for operational aspectsRequired Qualifications : Bachelor's degree in Human Resources, Business Administration, or related field (MBA preferred)7-10 years of leadership experience in call center operations, claims processing, or absence managementProven track record in operational efficiency and customer service improvementKnowledge of leave management regulations (FMLA, ADA, etc.

Strong analytical skills and experience with data analysis tools

3 days ago
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