Operations Manager

Ace Hardware is seeking a qualified operations manager to be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals.

This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. An effective manager maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards.

They demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals.

Major Responsibilities :

• Train, coach and develop associates using our S.A.L.E.S. process.
• Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
• Resolve customer and employee issues in a timely and satisfactory manner
• Lead associate team to meet and exceed store goals
• Be proficient in all store technology including POS system
• Develop ideas to increase store traffic, implement and execute those ideas at retail
• Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies

Minimum Requirements :

• Posses a vast product knowledge of hardware related products along with a willingness to learn
• Minimum of 5 years retail management experience
• Strong leadership and analytical skills
• Superior customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead and develop others
• Able to handle multiple projects and task with a high attention to detail
• Knowledge of retail computer systems, MS Word and Excel a plus
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements :

• Ability to stand for an extended period of time and lift up to 40 lbs.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Ace goes beyond hardware : build a future, a purpose, and a community with us. Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment.

At Ace you have the opportunity to grow with the company in a fun and active work environment.

Click through and start your journey with us now!

Our Mission : Quality. Convenience. Service.

When it comes to serving our local communities our mission is to provide quality and convenient solutions. At Ace, you can expect robust training programs that put you in a position to have excellent product knowledge and become a leading salesperson in the retail hardware industry.

Providing legendary customer service is a defining characteristic of our sales associates, cashiers, and every member of our team.

There's a reason we have had the honor of being named "Highest in Customer Satisfaction" by J.D. Power for the past 16 years.

Put simply, we exist to help others.