Patient Service Rep

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules.

We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE : 1.0, Shift : Days, Schedule : 5-8 hours shifts

Position Summary

The Patient Support Representative must be friendly, cheerful, and professional with a strong work ethic and excellent communication and people skills.

This person must speak and understand English fluently and understand alphabetical and numerical filing systems. The Patient Support Representative understands medical terminology.

The Patient Support Representative is a fast learner, able to quickly and clearly understand clinic guidelines and procedures relating to patient service, telephone management and scheduling.

The Patient Support Representative is responsible for accurate data entry. The Patient Support Representative follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy.

The Front Desk work area is a fast-paced environment, and the Patient Support Representative must have the initiative to perform multiple tasks in a busy atmosphere.

Contact with the Patient Support Representative is the first impression which patients receive of our clinic and so, they communicate well and have the ability to listen to patient requests and provide assistance.

The Patient Support Representative looks professional by adhering to the clinic dress code.

The Patient Support Representative is under the direct supervision of the Front Desk Supervisor and the Practice Manager.

The Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records.

Requirements

• Highschool diploma or GED equivalent education
• Ability to meet minimum hospital hiring standards
• Minimum one (1) year of experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness.

Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging : We work to create a true sense of belonging for all our caregivers
• Mission-driven : We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership : Washington state's largest community-based, locally governed health system
• Employee-centric : Named Forbes America’s Best Employers by State in 2023
• Technology : "Most Wired" health care system 15 years in a row
• Leading research : MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle : Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to : skill set, level of experience, and certification(s) and / or education.

If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.