Job Description Summary
The IT Technician is responsible for support and maintenance of the SOLVD Health network, server, and application environment.
Essential Functions
- Troubleshoot end user support tickets.
- Monitor system operations to detect potential problems.
- Ensure Technology Service Level Agreements are met.
- Document troubleshooting steps and follow up information in a ticketing system.
- Create knowledge-based articles and other documentation.
- Manage 3rd party vendors
- Troubleshoot SSO and other permission issues for several applications including Salesforce, NetSuite, and Orchard Soft.
- Basic understanding of cloud environments like AWS and Azure.
Competencies
- Basic understanding of ITIL
- MS365 experience with user management
- Experience with Intune and adding managed devices
- Security focused
- Experience in a HIPAA environment
- Basic level experience with Teams voice and / or Dialpad
- Know how to run and terminate cat6 cable.
- Basic understanding of network switching and routing.
Characteristics
- Self-starter : Takes the initiative to deliver solutions without direction.
- Positive presence : Brings a contagious positive energy and leaves a positive impression on others.
- Determined : Manages and overcomes obstacles as a regular course of business.
- Results oriented : Owns and is fully accountable for achieving agreed upon results.
- Committed to learning and development : Seeks to learn, grow, and develop continuously.
- Self-aware : Understands individual impact on others.
- Integrity : Makes every effort to deliver on commitments, is truthful and honest, and treats others with respect.
- Team player : Collaborates and communicates well with internal and external business partners.
Work Environment
This position is based in Carlsbad, CA
Position Type / Expected Hours of Work
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
Required Education and Experience
- 2-5 years in a same or similar role is preferred
- Enterprise level experience
- Experience in a ticketing system
Other
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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