PBX Phone Operator (English/Japanese Speaking)-Full Time, $31.44/Hour

Aulani, A Disney Resort & Spa
KAPOLEI, Hawaii, United States
$31,44 an hour
Full-time

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include :

  • 100% full coverage of healthcare for you and your eligible dependents
  • 100% paid tuition at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!

Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs.

After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded.

Operators also assist cast members and non guests with any questions or request.

Responsibilities :

  • Responsible for constant communication with Guests / Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ( a smile in your voice )
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to :
  • Front Desk and Arrival Staff Agent Check in / out process, greeting / welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :

  • Proficient in English and Japanese Language Required
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements :
  • Training Availability : 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications :

  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel / Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :

SCHEDULE AVAILABILTY

This position is Full-time; must be available for all days and shifts

Our Resort operates 24 hours a day, 365 days a year.

SUBMITTING YOUR APPLICATION

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The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered.

To learn more about our benefits visit : https : / / jobs.disneycareers.com / benefits.

26 days ago
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