The Billing Support Consultant provides assistance to customers and internal teams by resolving specific billing-related inquiries.
This is a temporary / contract opportunity working 100% remote for a fast-growing cloud technology team. The Billing Support Consultant will have a wide range of requests, primarily focusing on administrative heavy tasks including invoice & statement requests, updating contact information, and sending out links to update payment information.
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The Billing Support Consultant delivers its services primarily through email communication directly out of the company's ticketing system during standard hours of operation.
Areas of Responsibility :
- Communicate with customers and internal teams via ticket (ie. Salesforce), email or Slack to gather any clarifying data needed to properly resolve
- Thoroughly review each request for understanding of the customers’ needs
- Provide requested information to the customer and update ticket accordingly
- Monitor ticket for customer responses and assist with any new requests that surface (or update category to escalate accordingly)
- Follow ticket / issue, escalation and SLA processes
- Contribute to team effort by sharing knowledge, supporting others’ efforts, and providing back-up support as required
- Additional duties as assigned by the AR or Billing Team
- Adhere to all company policies and guidelines
Skills :
Customer Service, Quality Focus, Attention to detail, Excellent Written / Oral Communication Skills, E-mail / Phone Skills, Multi-tasking, Computer Savvy
Qualifications :
- Experience working in a web-based CRM
- Experience in a customer service role
- Knowledge of MS Office Products
Key Performance Indicators :
- Resolving customer issues as quickly and accurately as possible
- Volume of tickets resolved daily / weekly
This Billing Support Role is a 100% remote work opportunity. The contract employee will be expected to work regular PST hours.
Hourly Pay : $22-28 / hr
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Remote working / work at home options are available for this role.
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