FEMA Seasonal Team Lead

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Team Lead - FEMA Seasonal to manage a team of call center associates providing customer service support during disaster relief efforts.

Key ResponsibilitiesLead and manage a team of call center associates, ensuring performance and adherence to standardsMonitor team performance, provide feedback, and implement corrective actions as neededEnsure exceptional customer experiences by resolving issues promptly and maintaining quality standardsQualificationsA degree in a related field from an accredited institution is preferredA minimum of 5 years leading customer service teamsProficiency with Microsoft Suite and Customer Relationship Management (CRM) softwareFlexibility to cover operational hours for the Call Center (24 / 7)

8 days ago
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