Safety Manager | City of Evanston

Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range.

NATURE OF WORK :

The Library Safety Manager leads and coordinates efforts to create a safe, welcoming, and supportive environment at the Evanston Public Library.

This role integrates community care with facilities safety management, focusing on de-escalation, conflict resolution, and mediation delivered through a compassionate, trauma-informed approach.

In addition to overseeing the daily operations related to community care, the Manager is responsible for managing building facilities safety, maintaining incident reporting systems, and coordinating emergency services planning with local law enforcement and other relevant entities.

The Manager trains and mentors the Library Safety Monitor Team to address the diverse needs of the community, including individuals experiencing homelessness, mental illness, substance use disorders, and other social challenges.

ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following) :

Community Engagement & Crisis Response :

Conduct proactive outreach to individuals within the library experiencing homelessness, mental illness, substance use disorders, and co-occurring disorders, ensuring their needs are addressed.

Provide compassionate, trauma-informed services that respect each person's needs.

Collaborate with social workers, mental health professionals, and other relevant parties to support patrons needing additional services.

Facilities Safety & Emergency Planning :

Oversee the safety of building facilities, including access control, ensuring that all library spaces are secure and conducive to a welcoming environment for all patrons and staff.

Manage and maintain incident reporting systems, ensuring all incidents are properly documented and addressed in accordance with Library policies.

Coordinate emergency services planning and response, working closely with local law enforcement, fire departments, and other emergency services to develop and implement comprehensive safety plans for the library.

Regularly review and update the Library Safety Plan, ensuring it aligns with best practices in emergency preparedness and response.

Design and conduct regular training sessions for the Library Safety Monitor Team, focusing on trauma-informed care, conflict resolution, and motivational interviewing.

Lead debriefing sessions to discuss incidents and provide emotional and professional support to team members, ensuring continuous learning and growth.

Mentor team members to develop skills in compassionate service delivery, crisis management, and effective communication.

Work closely with library staff and community organizations to provide a coordinated response to situations that may arise within the library.

Facilitate partnerships with community resources to ensure seamless service delivery for individuals in need.

Data Analysis & Reporting :

Work with the Data Analysis Coordinator to collect and analyze data related to safety, community care, and response efforts.

Generate reports for review by library administration and the library board of trustees, providing insights and recommendations for continuous improvement.

Provide regular presentations to the Library Board and others.

Requirements

MINIMUM REQUIREMENTS OF WORK :

• Must possess an associate degree or higher and two (2) or more years of supervisory work experience.
• Ability to work a flexible and on-call schedule, including evenings, weekends, and holidays.

Knowledge, skills, and abilities in the following areas :

Public Service and Customer Service Excellence :

• Deep personal dedication to public service and a strong commitment to customer service excellence.
• Ability to handle a wide variety of activities and confidential matters with discretion.
• Ability to fairly and consistently apply the library's policies.

Communication and Social Skills :

• Excellent communication and social skills, with the ability to engage effectively with patrons, staff, and community members.
• Ability to develop and maintain strong working relationships with colleagues and the community.

Cultural Competency and Inclusion :

• Broad cultural competency knowledge and skills, with the ability to work effectively within a culturally diverse workforce and community.
• Dedication to the pursuit of equity, diversity, and inclusion, and commitment to anti-racist behaviors and policies.

Restorative Justice and Behavior Management :

Knowledge of restorative justice practices and other positive approaches to behavior management or ability to learn.

Emergency and Safety Skills :

• Ability to attain CPR / AED certification and deliver basic first aid.
• Ability to learn and apply state and local laws related to library safety.
• Ability to develop, write, and implement a comprehensive safety plan.
• Ability to create and present annual reports on safety and security performance and improvements.

Technology Proficiency :

Ability to use extensive workplace technology, including word processing, spreadsheet, and database applications. Proficiency with software such as Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Suite, Adobe Acrobat Professional, internet, intranet, hands-free communication devices (Vocera), CCTV surveillance software, and mobile smartphones.

Library Values and Ethics :

Understanding of and commitment to library values and ethics, including confidentiality / privacy and intellectual freedom.

Leadership and Team Building :

• Demonstrated ability to lead people, build teams, and collaborate effectively with staff at all levels.
• Ability to anticipate and creatively solve problems with a flexible mindset, using sound judgment in a customer-driven manner.

Data-Driven Decision Making :

• Ability to collect and utilize data to drive decision-making.
• Ability to work independently while managing multiple initiatives and meeting deadlines.

Other Job Functions :

• Performs essential job functions of Safety Monitor as needed.
• Provides support to the building services staff as needed.
• May serve on library committees and task forces.
• Serves as the Person In Charge (PIC) as needed.
• Performs other related duties as assigned.

PHYSICAL REQUIREMENTS OF WORK :

Frequent navigation of library property and ability to perform office-related functions, including extended computer use.

Work may include prolonged standing, stooping, bending, and lifting / moving materials. The Safety Manager works onsite between the two Library locations.

SUPERVISION :

Under the general direction of the Executive Director or designee, the Library Safety Manager performs work with a significant degree of independence.

This is an onsite position that serves two library locations, requiring regular presence at both sites to ensure the effective management of safety, community care, and development initiatives.

The employee works closely with City officials and Library staff at all levels of the organization. Performance is evaluated annually.

PUBLIC CONTACT :

The employee has significant contact with other department employees, supervisors, contractors, consultants, outside vendors and dealers to resolve problems and improve safety and security.

$83,878-$125,818 / ANNUALLY

Location

City of Evanston

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

2100 Ridge Ave

Evanston, IL 60202

United States

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