Call Receiver

Responsibilities

IMMEDIATELY HIRING!

Starting pay is $17.00 per hour

We invite you to join a team of highly skilled emergency medical experts, pilots, dispatchers and mechanics!

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

It is the responsibility of the Call Taker functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance / transport from various sources.

The Call Taker will offer pre-arrival instructions as indicated.

ESSENTIAL FUNCTIONS / DUTIES

• Respond to customer needs accordingly.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocates EMS (Emergency Medical Services) resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his / her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters / formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to : Know and follow Information Systems security policies and procedures.

Attend Information Systems security training, when offered. Report information systems security problems.

Perform other duties as assigned

QUALIFICATIONS

Experience :

One(1) Year as an EMS or Public Safety Dispatcher

Education :

High School Diploma or Equivalent

Skills :

• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him / her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles :

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

If your passion assisting with helping the community in their time of need where every second counts, apply today!

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.