Security Communications Officer

Position Focus :

The Security Communications Officer dispatches personnel to the scene of alarms, crimes in progress or events at local and distant Yale University properties.

Carries out duties such as : Monitoring alarms, CCTV, answering telephones, handling radio dispatch, granting & denying access to university locations and notifying appropriate personnel of emergency and non-emergency situations.

Logs activity on various software platforms. Field assignments may include securing / opening or responding to events at University galleries, libraries, storage and support facilities and conducting interior / exterior security inspections of same.

Essential Duties

1. Monitors, initiates, and maintains communication with various control rooms via radio, telephone and intercoms. 2. Monitors and operates central security console to detect and dispatch protective services or other personnel to the scene of alarms.

3. Receives, analyzes, and coordinates responses to telephone calls for all security services. Observes various monitoring systems for access control and fire alarms.

Acknowledges event so that alarm is recorded. Observes monitors to detect street or property crimes. 4. Records activities occurring during shift through dispatch reporting and ensures communication of this information to incoming shift.

Recommends and initiates corrective action for security system issues. 5. Responsible for the utilization and maintenance of CCTV throughout the campus and has working knowledge of alarm protocol and notification policies for the entire campus.

6. May perform other duties as assigned.

Required Education and Experience

High school level education or equivalent and four years of experience in security, law enforcement, military police, or customer service;

or an Associate’s degree and two years of experience.

Required Skill / Ability 1 :

Strong interpersonal and verbal communication skills.

Required Skill / Ability 2 :

Ability to work in a team environment.

Required Skill / Ability 3 :

Ability to effectively utilize assorted technology platforms.

Required Skill / Ability 4 :

Ability to multi-task and monitor various displays at all times.

Required Licenses or Certifications

The State of Connecticut License for Security Officer. Valid driver’s license.

Weekend Hours Required?

Evening Hours Required?

Drug Screen

Health Screening

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.

All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here :

Additional Background or Health Screening Requirements

Selected incumbent must have successful completion of a DMV check and a valid driver’s license.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.

Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement :

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.

Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.