Managing Service Plumber

Job Description

Job Description

Heartland Plumbing proudly serves Magnolia, TX, and the surrounding area with a wide range of residential plumbing services.

From plumbing repairs to re-piping and installations, our expert plumbing technicians look forward to providing our customers with the finest plumbing services available in the area.

Our Culture

We foster a culture that is flexible and reasonable when it comes to time off and scheduling, recognizing the importance of work-life balance.

Our leadership believes in open communication, clearly articulating expectations, providing feedback on performance, and offering insights into future growth opportunities.

We value autonomy and empowerment, granting our team members the freedom to excel and make decisions within the parameters of their roles when they consistently meet or exceed expectations.

Together, we create an environment where individuals thrive, contribute their best, and drive our collective success.

Our Values

Commitment to Excellence : We are dedicated to providing the very best residential plumbing service for our hometown community and surrounding areas.

We strive for excellence in every aspect of our work, from the quality of our service to the satisfaction of our customers.

Reliability and Preparedness : We understand the importance of punctuality and being fully equipped for every job. When we arrive at your home, you can rely on us to be on time and fully stocked with all the necessary parts and equipment.

We value your time and aim to minimize any inconveniences by being prepared and ready to tackle any plumbing issue.

Professionalism and Cleanliness : We take pride in maintaining a neat, clean, and professional appearance at all times.

We respect your home and ensure that our work is carried out with the utmost care and cleanliness. Our team upholds high standards of professionalism to provide you with a pleasant and hassle-free experience.

Customer Satisfaction Guarantee : We stand behind the quality of our work. Every job we complete is backed by our guarantee.

Your satisfaction is our top priority, and we are committed to resolving any issues and ensuring that you are fully satisfied with our plumbing services.

Why Join Us

• Comprehensive Benefits :
• By joining our company, potential candidates can enjoy the peace of mind that comes with 100% medical insurance coverage, as well as dental and vision benefits.

We prioritize the well-being of our employees and believe that providing comprehensive health benefits is a crucial aspect of supporting their overall health and happiness.

• Family-oriented Culture :
• We take great pride in fostering a wonderful family culture within our organization. Our tight-knit team creates a supportive and inclusive environment, akin to a family community.

We prioritize building relationships and ensuring that everyone feels like they have each other's back. We aim to create a work environment where colleagues can develop strong bonds and even find their best friends among their teammates.

• Unmatched Loyalty and Support :
• At our company, we strive to cultivate a sense of loyalty that is typically found within families. We value and appreciate the dedication and commitment of our employees, and we reciprocate with unwavering support.

When you join our team, you can expect to be surrounded by individuals who genuinely care about your success, well-being, and personal growth.

We believe in fostering an atmosphere of loyalty, trust, and support that goes beyond the traditional employer-employee relationship.

• $75,000.00-$125,000.00 annually
• Opportunities for Incentive Pay!

Benefits

• Medical, Dental, andVision
• Uniforms
• Take Home Truck
• Open Door Policy
• Continued Education
• Job Training
• Promote within
• Paid Holidays andPTO

Responsibilities

• Routinely collaborate closely with service technicians
• Provide accurate information on job or project status and needs
• Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production
• Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits
• Resolves customer issues and complaints to ensure customer satisfaction
• Creates and manages budgets
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs
• Schedules repairs for parts to ensure minimal downtime in job completion
• Conducts research and participates in the marketing process of the department.Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on the proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• May conduct job site surveys
• Ensures that employees have proper tools for the job and that they are properly maintained
• Assists in the dispatching operation to ensure appropriate technician selection for the type service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements
• Provides on-the-job training and support employees
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled service
• Accountable for bottom-line profitability and growth of the service department and has oversight responsibility for all service, installation, call center, and warehouse operations
• Works with managers to control cost and meet sales projections through efficient management of resources, such as Techs, equipment, and scheduling, to ensure meeting budget goals
• Ensures that all operational standards are met from the company's and client's perspective
• Ensures the successful performance of staff andservice techs
• Reports to the President and is responsible for the performance of the service techs

Our Hiring Process

• Fill out the simple application
• A recruiter will reach out promptly for a prescreening call
• If we are a good fit for each other, they will schedule an in-person interview with the hiring manager
• We will make an offer if you are a good fit

Job requirements

• Minimum of 6-10 years of relevantexperience
• Management Skills and Leadership Skills
• Journeyman or Tradesman
• Valid Drivers License and a clean driving record
• Able to pass a drug test and a background check
• Background Experience with some financial environment
• Honest, dependable, hardworking, and pays attention to detail
• Willingness to learn and grow
• Must be authorized to work in the US.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."