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This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines.
The Help Desk is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others.
This position is responsible for providing in-person supportAbility to independently perform root cause analysis and issue resolution of complex IT issues related to hardware and software (e.
g., Lenovo Laptops, Apple iPhones, MS Windows, M365).Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
IT Help Desk
Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coachi. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals...
IT Help Desk
Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including d...
IT Help Desk
Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including d...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Wisconsin-North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT/Desktop Support/ Help Desk/ Field Support/ (Madison) (Part-Time)- Wisconsin-North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Madison- Wisconsin-North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
Linux Desktop Support Engineer (Remote - Americas)
The role of a Linux Desktop Support Engineer at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Linux and Customer Success to build a career with Canonical and support the technical needs of cu...
Desktop Support Analyst
As a Desktop Support Technician, your typical day involves providing desktop support to approximately 600 end-users. While this is a Level 1-2 role, you will have opportunities to assist with production support and escalate to the Desktop Engineer team when needed. Respond to end-user inquiries and ...
IT Support Technician - Madison!
Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Progr...
Help Desk-III (Hybrid)
Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. ...