Overview
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office.
This person will provide I / T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center.
This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc.
For issues the resource cannot resolve, they will engage / escalate to internal Snap-on resources as required.
Qualifications
This person must have :
the ability to install and troubleshoot network wireless cards from multiple vendors
the ability to understand software firewalls and configuration
excellent communication, organization, and documentation skills
the ability to understand call queues and escalations
knowledge of web technologies
the ability to troubleshoot moderate PC problems
a basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC
knowledge in MS Office applications, Windows 10 and IE / Chrome / Firefox experience
a flexible work schedule (coverage ranging between 7 : 00am - 9 : 00pm with ability to rotate late shift)
Service Support Specialist I
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This resource will handle support calls that come directly from employee...
Service Support Specialist I
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This resource will handle support calls that come directly from employee...
Service Support Specialist I
Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This resource will handle support calls that come directly from employee...
Service Support Specialist - Labelling
This position supports service technicians and customers. Provide remote(touch screen navigation), phone, email, and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones Labeler portfolio. Four to five yea...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Service Desk / Desktop Support Lead
We are looking for a Service Desk/Desktop Support Lead to provide advanced technical support and lead a team of Service Desk Technicians. We are looking for a Service Desk/Desktop Support Lead to provide advanced technical support and lead a team of Service Desk Technicians. How many years of Servic...
IT Support and SAP User Support Technician
The IT Support and SAP User Support Technician, Shared Services, is responsible for providing technical support and maintenance across the Organization’s IT systems and infrastructure of both Precision Laboratories (WI) and The Aquatrols Company (NJ). IT Support and SAP User Support Technician, Shar...
Technical Support Specialist - Ag Seasonal Products
Document all technical questions and data to be used for future reference by other Technical Support Specialists. Technical Support Specialist - Ag Seasonal Products. Technical Support Specialist -- Ag Seasonal Products. You will be a team member within the North American Product Support. ...
Customer Service Specialist
The Customer Service Specialist interacts with the company’s drivers addressing inquiries/issues. Interacts with customers via telephone or email to provide support and information on truck deliveries. ...
It - Support - Mfg. System Support Specialist
Per shift tasks and expectations follow up on the daily task list, one physical HMC facility walk around, and phone call to BDC, to identify problems and concerns and any critical lots in production, prompt first contacts with service request submitters, detailed service request comments, and effec...