Quality Assistant
Manhattan, New York Quality and Performance Management
Apply Now Job ID R011272 Overview
Researches and verifies incomplete visits to ensure accurate and timely payroll processing. Works under direct supervision.
Compensation :
$15.79 - $19.73 Hourly
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Initiates the process to verify all visits rejected by the Scheduling system, for proper payroll and billing.
- Assists in the identification of patterns of HHA lateness and EVV non-compliance.
- Follows procedures to maximize operational efficiency and effectiveness of the unit. Provides feedback to management regarding opportunities to improve workflows.
- Works with supervisors to resolve discrepancies on reports.
- Calls client and or aides to verify work and hours.
- Processes aide’s task code sheets.
- Assists supervisors / unit to call aides / clients regarding emergencies or events such as storms or holidays to confirm availability to work.
- Refers required scheduling changes to the HHA supervisor who ensures schedules are updated accordingly.
- Refers calls from aides or clients regarding messages, call offs, vacation, doctor’s appointment, or payroll issues to the appropriate supervisor.
- Provides weekend and holiday coverage for the call center.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education :
- High School Diploma or equivalency required
- Bachelor's Degree preferred
Work Experience :
- Minimum of two years administrative work experience required
- Experience in customer service preferred
- Strong organizational / administrative skills required
- Demonstrated problem-solving abilities required
- Computer system experience preferred
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