Description
1. Provides timely and accurate interpretation and translation to AC patients and families.
2. Proficiently interprets information without adding in opinions, bias or advice.
3. Demonstrates proficiency in writing as evidenced by quality translation of patient specific materials as well as educational pamphlets and materials.
4. In the course of interpreting, educates staff regarding cultural issues that may be barriers to care.
5. Takes responsibility for confirming that the language request has been completed and the patient or staff received the assistance as requested.
6. Demonstrates working knowledge of how to access other foreign language and hearing impaired assistance. Demonstrates working knowledge of ADA rules regarding provision of hearing impaired translator services.
7. Reports any patient concerns or identified social issues discovered during interpretation and does not try to address it themselves.
8. Follows up with patient or family to see if concerns have been addressed or resolved.
9. Educates staff as to appropriate utilization of interpreters and job responsibilities.
10. Communicates with other interpreters about interpretation needs for the shift and is able to problem solve with the team through barriers in scheduling.
11. Assists with three-way interpreting needs and written translation requests.
12. Enters daily list of patients seen and services provided into the departmental activity log / database.
13. Makes rounds of foreign speaking hospitalized or clinic patients and offers assistance.
14. Perform other duties as assigned.
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