Service Writer - Goodson Acura

Job Description

Job Description

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team.

If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below :

RESPONSIBILITIES :

• Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
• Maintain and / or Exceed Service Sales Goals As Required By Dealer
• Greet Customers Prompt and Friendly Manner
• Obtain and Review Customer and Vehicle Information and Maintain Client Database
• Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
• Initiate and Present Multi-Point Inspection for Every Customer In Service
• Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
• Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
• Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
• Explain All Completed Work and Charges To Customers Before or During Checkout
• Maintain and Exceed ACE (Acura Customer Experience) Standards
• Other Duties or Tasks As Requested or Required

WHY GOODSON ACURA OF DALLAS :

• Family Owned and Operated We Treat You As A Member Of The Family, Not A Number
• Outstanding Culture, Facilities and Work Environment
• Your Work / Life Balance Is Very Important To Us
• Hands On Management Staff
• We Believe In Promoting From Within
• Opportunity For Your Career Growth
• You Will Be A Part Of The Award Winning Team :
• Precision Team Award Winner Year After Year
• Dealer Rater Dealer Of The Year (Texas)
• Recognized Level Of Master Acura Certified Technicians & Staff
• Active In Community and Charitable Activities

BENEFITS :

• Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
• 401k Company Match (Fully Vested After 5 Years Of Employment)
• Referral / Bonus Program
• Paid Vacation
• Paid Training for Technicians
• Ongoing Training and Development
• Competitive Compensation
• Annual Bonuses Paid At End Of Year
• Company Provided Life Insurance
• Company Provided Long Term Disability
• Discounts On Vehicle Purchases, Parts and Service
• Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service

REQUIREMENTS :

• Prior Automotive Experience Preferred
• Minimum High School Diploma or GED Equivalent Required
• Valid Driver’s License
• Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
• Excellent Communication and Customer Service Skills
• Professional Appearance and Work Ethic
• Self-Motivated
• Personal and Professional Integrity
• Ability To Work In A Fast Paced Environment
• Solid Work Ethic Around Attendance and Punctuality
• Complete A Pre-Employment Drug Screen and Background Check
29 days ago