KEY RESPONSIBILITIES FOR THIS ROLE :
- Customer Service & Sales :
- Greets and assists customers in finding products and delivers outstanding customer service.
- Partners with other team members when additional support is needed.
- Actively listens to customer issues in a calm and agreeable manner to resolve problems.
- Promotes find more with associates to drive sales and enhance customer service.
- Assists with credit, rewards and gift card programs throughout the store.
- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP).
- Checkout Standards - Completes checkout processes including returns and re-ticketing.
- Assists with the signing and merchandising standards at all checkouts.
- Assists with stocking and merchandising Impulse Fixtures.
- Proactively calls for assistance when additional help is needed in checkout.
- Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies.
- Notifies leadership when supplies are running low and assists with replenishment.
- General Operations - Assists with Omnichannel efforts as needed.
- Assists with recovery, merchandise go-backs, replenishment, and other operational tasks.
- Participates in annual inventory processes.
- Performance Standards
- Supports company shrink and safety initiatives.
- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.
- Responsible for maintaining all fitting room and sales floor recovery processes to ensure a clean and organized store environment
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