Job Summary : An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise.
This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.
Key Responsibilities : Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
Manage and resolve tickets in a NOC environment, escalating issues as needed. Troubleshoot hardware, software, and voice issues;
maintain system compatibility. Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
Contribute to Knowledgebase and conduct training sessions. Required Skills / Abilities : Experience in telecom installations, NOC support, and using a ticketing system.
Strong customer service, communication, and problem-solving skills. Proficiency in Windows / Linux environments and voice technology.
Ability to work efficiently in a fast-paced environment with rotating shifts. Education : Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
Work Conditions : This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
Work hours will rotate every few weeks between 8 am 5 pm and 11 am 8 pm. Rotating on-call duties after hours and on weekends are required.
Job Type : Temp to hire, $18-25 per hour depending on experience.
Technical and Voice Support Analyst NOC Technician, Plainview, NY
Technical and Voice Support Analyst. NOC support, using a ticketing system, support field technicians, troubleshoot, assist customers, Proficiency in Windows/Linux environments and voice technology. Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom is...
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Job Summary:An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. Key Responsibilities:Provide first-line technical support for Field Technicians on-site and off-site, resolvi...
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Technical and Voice Support Analyst. NOC support, using a ticketing system, support field technicians, troubleshoot, assist customers, Proficiency in Windows/Linux environments and voice technology. Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom is...
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Technical and Voice Support Analyst. Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers. This role supports Field Technicians during installations and provides technical assistance to clients across the U. Assist cust...
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