Quality Assurance Specialist

We have partnered with one of our top clients in the higher education space on their need for a Quality Assurance Auditor.

If you're someone that believes in the positive impact of continuing education and helping others plan to reach their educational and career goals, this might be the career for you!

Our Quality Assurance Auditor's role is to assess the effectiveness, customer service, accuracy, and compliance of colleagues' calls with prospective students.

QA Auditors Conduct thorough observation of assigned colleagues / accounts and file reviews. Evaluations will be based on colleagues' communication with prospective students through formal observations.

Schedule : Our team operates on a Monday - Friday 8am-5pm EST schedule

Pay : The starting pay range will be between $19-21 / hr and we promote career progression opportunities.

Must be comfortable with a hybrid work environment.

Day in the Life -

• Perform a continuous process of evaluating and identifying key behaviors that improve prospective student's experience
• Monitor calls via silent monitoring of live calls or review of recorded calls
• Assess interactions to ensure program guidelines are strictly adhered to for compliance
• Manage reporting, documentation accuracy and call quality performance
• Monitor telephony platform metrics for each Specialist
• Prepare individual and project summary reports
• Recommend and maintain call / example library for training purposes, as needed
• Monitor compliance regarding proper and appropriate use of approved resources
• Provide feedback to leaders and colleagues via written observation form and verbal coaching

Employee Benefits : We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Keys to Success -

• Bachelor's degree required
• Quality Assurance experience in a Call Center environment is a plus
• Prior experience in an Academic setting is a plus
• Able to quickly learn new computer systems and databases
• Having a passion for higher education and the desire to help prospective students reach their goals
• Able to craft well-written and detailed, evaluations of fellow colleagues
• Able to work in a team and goal-oriented environment
• Internally motivated and a self-starter

Would you be a good fit for this exciting career advancement? Click 'Apply Now' to submit your resume and we will be in touch!

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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch.

Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.