At Shappie Agency, we believe in work-life balance and fostering a family-friendly work environment. We're expanding our team and looking for versatile individuals who can excel in both customer service and sales roles.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Retirement Plan
Competitive salary with commission potential
Emphasis on work-life balance
Family-friendly work environment
Opportunities for career advancement
Ongoing training and professional development
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide accurate product information and assistance
- Resolve customer issues and complaints
- Maintain professionalism and customer satisfaction
- Prospect and identify potential clients
- Build and maintain strong client relationships
- Present and demonstrate our products / services
- Negotiate and close sales deals
- Meet and exceed sales targets
Requirement
- Excellent communication skills, both written and verbal
- Customer-oriented mindset with a focus on delivering exceptional service
- Self-motivated and results-oriented
- Ability to work in a fast-paced environment
- Sales or customer service experience is a plus but not required
Customer Service Representative
In this role, you will be responsible for providing outstanding service to our customers, assisting them in understanding and maximizing the benefits they receive from our products/services. If you are enthusiastic about providing exceptional customer service and thrive in a dynamic, team-oriented e...
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