Senior Technology Operations Analyst

About this role :

Wells Fargo is seeking a Senior Technology Operations Analyst, as part of the Chief Technology Office. Learn more about the career areas and lines of business at wellsfargojobs.com.

This position will cover jobs responsible for coordinating and delivering technology-related activities and resources in support of business initiatives.

In this role, you will :

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success;

re-engineering and driving continual service improvement

• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

Required Qualifications :

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 2+ years of call center experience
• 2+ years of technical troubleshooting experience

Desired Qualifications :

• Knowledge and understanding of TCP / IP (Transmission Control Protocol / Internet Protocol)
• Excellent verbal, written, and interpersonal communication skills
• Knowledge / Skills / Ability Basic Microsoft Office skills
• Ability to effectively listen and elicit information
• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
• 1+ years' experience using ticket tracking tools for change management, problem and incident

Job Expectations :

• Work schedule is Wednesday - Saturday
• Ability to work weekends and holidays as needed or scheduled
• Ability to work additional hours as needed
• Flexibility to work in a 24 / 7 environment
• Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting Location :

• 1305 West 23rd Street. Tempe, AZ 85282
• 3075 Loyalty Circle. Columbus, OH 43219
• 1801 Park View Drive. Shoreview, MN 55126
• 1525 W W T Harris Blvd. Charlotte, NC 28262
• 1301 Solana Blvd. Westlake, TX 76262

AZ - Tempe Pay Range : $30.58 - $54.33 Hourly

OH- Columbus Pay Range : $30.58 - $54.33 Hourly

MN- Minneapolis Pay Range : $30.58 - $54.33 Hourly

NC- Charlotte Pay Range : $30.58 - $54.33 Hourly

TX- Westlake Pay Range : $30.58 - $54.33 Hourly

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$30.58 - $54.33

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 3 Oct 2024

3 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.