Distribution Center Operations Manager

Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. We are a $2.6 billion-dollar company with 30+ straight years of record growth.

Don't know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day! Imagine yourself walking into your favorite big-box store.

Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market : automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too.

Next, combine that with an award-winning culture. Our 1,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an "Anything is Possible!" mindset.

We love it here. Our engagement scores are 3x the national average. And every single employee shares in Berlin's profitable growth.

Now you understand why since 1898, our 100+ year-old company has grown 10x faster than our industry!

And we're not done yet.

In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime?

If so, we are seeking a Distribution Center Operations Manager. The DCOM is ultimately accountable for all operational aspects of the branch's Distribution Center including customer service, warehousing, inventory management, and / or production.

Responsible for building, developing, and motivating a team of account coordinators and warehouse employees to deliver world class customer thrill and maximize profitability.

Matrixed accountability to the overall financial success of the branch requires tight partnership with the branch's sales and supply chain leadership.

Key Accountabilities :

• Manage a team of account coordinators, who support outside sales activities through customer service, order management, item availability, and related operations.
• Oversee all warehouse operations including safety, quality, inventory management, light assembly, inbound and outbound transportation, and on-time performance.
• Provide effective leadership to direct reports; responsible for ongoing development, coaching, support, and performance evaluations.
• Partner with sales and supply chain to establish and maintain effective supplier relationships.
• Navigate the organization with agility and maneuver as needed. Accept and facilitate change.
• P&L performance through management of fixed assets (e.g. leases, equipment), operating costs (e.g. labor, working capital), and support of sales activities.
• Margin enhancement and cost reductions achieved in conjunction with sales and supply chain groups.
• Partner with branch leadership to develop, present, and achieve the annual strategy and budget.
• Achieve operating metrics around safety, inventory turns, DSO, on-time, quality, and others, as necessary.
• Manage, approve, and enforce stocking agreements.
• Ensure teams' compliance to proper utilization of order management, vendor management, transportation management, and customer relationship management systems.
• Facility management and maintenance.
• Model the Berlin Values and serve as a champion for The Berlin Culture as defined in the employer and employee portions of the T-Chart.

Knowledge, Skills, Abilities :

• Bachelor's degree in a business-related discipline strongly preferred or equivalent experience required.
• Minimum of 3 years of people leadership experience required.
• Demonstrated success managing customer service, warehousing, purchasing, order fulfillment, and / or operations, with P&L management experience required.
• Strong business and financial acumen.
• Knowledge and ability to resolve customer account and process-related issues; highly responsive.
• Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
• Exhibits a tenacious and competitive mindset that drives results.
• Displays confidence with humility and exhibits a servant leadership mindset.
• Ability to empathize with others and act as a trusted advisor.
• Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
• Strong verbal and written communication skills with ability to gain buy-in across the organization.
• Robust cross-functional knowledge; shows empathy toward others in different areas of the business.
• Excellent problem solving, quality decision making, risk management, and analytical skills.
• Highly organized and process oriented with demonstrated success in effective prioritization.
• Is flexible; seeks out opportunities for continuous improvement and new ways of working.
• Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
• Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
• Takes ownership and accountability of a situation and sees it through to resolution.
• Experience with ERP software and MS Office suite.

Working Environment :

Sales and Distribution Center Office and Warehouse

Berlin offers an outstanding compensation and benefits package including profit sharing, 401(k) with company match, medical insurance (including an HSA option and telemedicine), dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance (new!), employee discounts, employee referral bonus program, and, last but not least, flexible spending accounts for transportation, medical, and dependent care.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances

• This position is not eligible for sponsorship.
• Berlin Packaging maintains a smoke-free workplace.

LI-DNP

LI-Hybrid

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