HVAC / Plumbing Technical Support Specialist

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.

We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.

Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

As a Technical Support Specialist, you will help deliver top-notch technical support to end users, customers, and third-party contractors.

You will be an important member of our support team, ensuring the smooth operation of our products and services, under the guidance of the Customer Solutions Manager.

You Will :

• Use Enterprise Application Software and CRM Systems to document, manage, and track service functions.
• Provide expert technical support and guidance to third-party service contractors, ensuring they can resolve issues.
• Coordinate and oversee service work performed by authorized service agents to ensure quality and timeliness.
• Collaborate with regional Sales staff and authorized service agencies to address and resolve customer issues promptly.
• Operate within a team-oriented call-center environment, delivering support and solutions.
• Read and interpret electrical wiring diagrams, with an understanding of the same.
• Minimal travel may be required for training purposes and to provide on-site customer support.
• Participate in an after-hours on-call rotation to provide technical support during non-business hours.

You Have :

• Associate's degree or equivalent experience.
• 5+ years' experience in the water heating, boiler industry, or related field service coordination / project management.
• Proven experience troubleshooting and resolving issues in complex HVAC or plumbing systems.
• Hands-on mechanical experience addressing product performance issues.

Physical Requirements :

While performing the duties of this job, the employee is frequently required to walk, talk, and / or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel.

The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include : close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment :

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you :

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity / paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here : https : / / tapintowattsbenefits.com /

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other.

Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.

Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities.

Any employee who needs a reasonable accommodation should contact Human Resources.