Administrative Coordinator
Administrative Coordinator - Generator Division
Houston, Texas
Office Based
8am-5pm
$35,000-$45,000
Urgently Hiring - Immediate start date
Our client are a firm specializing in deployment of mission critical infrastructure solutions for all market verticals. This role will be for the Power Generation Division of the company.
They are seeking a dedicated, self-motivated Administrative Coordinator to perform the following duties.
Customer Support Responsibilities
- To interact professionally with our valued customers.
- Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency.
- Identify and address customer needs with a goal of total satisfaction.
- Follow company guidelines and procedures for communications with minimal supervision.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns and warranties.
- Meet personal / team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing the opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and management team to review.
Work orders to invoicing
Routine maintenance for each asset to ensure each required maintenance window is met
and dispatching generator technicians to perform routine maintenance and emergency service
quotes for customer review.
- Work Order, once approved
- inventory has been adjusted to production upon WO being created
Required skills and qualifications
- High school diploma or equivalent
- Ideally experience in dispatch & customer service
- Successful experience in corporate environment
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Strong knowledge of MS Office suite
- Strong work ethic
- Leadership skills
- Knowledge of Oracle NetSuite a plus
- Exceptional organization and time management skills
- Ability to meet all assigned deadlines
Benefits
- $35,000-$45,000 base salary
- 5% Annual Bonus (performance depending)
- 4% 401K
- Full medical and dental cover with additional family plan available
- Training provided
Please apply with a full resume and cover letter.
You must have the right to work in the USA without sponsorship.
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