Senior Sales Engineer, Cloud Contact Center Solutions
Location : Bismarck, North Dakota
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Your Journey at Concentrix + Webhelp Starts Here :
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.
We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading.
Are you ready to reimagine the world? Does working for a company who invests in the future and is disruptive in the marketplace intrigue you?
Are you fanatical in your pursuit to continue improving your capabilities?
Your Impact :
- Review RFP requirements while leading solution design.
- Develop and deliver technical presentations.
- Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations.
- Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
Your Qualifications :
- 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
- Genesys Cloud or NICE CX certification.
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
- Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure.
- Knowledge of other contact center platforms and VoIP protocols.
- Experience interacting with customers, senior-level personnel and team members.
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces.
Specific benefits plans will vary by country / region.
We’re a remote-first company looking to hire the absolute best talent in the world.
Concentrix is an Equal Opportunity / Affirmative Action Employer including Disabled / Vets.
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