JOB DUTIES
Description
The Semel Institute is seeking to hire a full time Patient Navigator to provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Duties Can include :
- Coordinating all travel, hotels, and accommodations for Operation Mend patients and family members.
- Escorting patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed.
- Accompany Operation Mend patients and family members into the designated appointments and serve as a liaison, and scribe to communicate with Operation Mend team members relevant information to optimize patient care and coordination.
- Coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities.
- Must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests.
- Proactively determine program needs and work with a team to create weekly and monthly schedules.
- Maintaining the highest level of professionalism and keep detailed and accurate records of all activities performed. Pay Range : $32.98 $45.40 hourly.
JOB QUALIFICATIONS
Qualifications
- Knowledge of military culture desired
- Experience working with patients with varying illnesses, injuries, and disabilities is desired.
- Bachelor’s degree preferred.
- Working knowledge of BruinBuy and Concur desired.
- Working knowledge of departmental policies and procedures on the safe transport of patients.
- Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.
- Ability to establish and maintain cooperative working relationships with other staff members and all other personnel.
- Skill in listening and comprehending information received in person or over the telephone to navigate and coordinate care for Operation Mend patients.
- Ability to anticipate specific needs for individual patients, family members, and staff.
- Detail oriented and ability to keep accurate and thorough records.
- Ability to work standing, walking, and sitting for extended periods of time.
- Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.
- Working knowledge of Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) is desired.
- Ability to develop priorities, meet deadline, and maintain strong communication with the Operation Mend team.
- Ability to work independently on assignments with minimal supervision.
- Must have a flexible schedule to include weekends and some evenings.
- Maintain strong communication, time management and organization skills.
30+ days ago