Regional Manager of Repair and Quick Lube

Oil Changers’ difference is evident in its culture. A company is only as good as the people that live and work to make it successful.

Oil Changers takes great pride in serving their customers with top notch friendly service and professionalism. They strive to create a welcoming and supportive environment on site, as well as within the company with a hometown personal feel.

Oil Changers Inc. is seeking a dedicated Regional Manager of Repair and Quick Lube for the Austin, Texas Market. The ideal candidate will have at least five years of related experience in the multiple-unit automotive repair and management field, ensuring compliance with company policies and procedures, maintaining high-quality service standards, and fostering a positive work environment.

This position would report directly to the Territory Director.

RESPONSIBILITIES

• Design, develop, and implement strategic and financial plans to maximize profitability.
• Monitor key operating statistics to identify opportunities for financial improvement.
• Achieve company goals by maximizing location manager and employee performance through coaching and performance management.
• Recruit, develop, and retain location managers and staff, ensuring compliance with company training standards.
• Act as a liaison between location personnel and corporate management to ensure effective communication.
• Maintain a team environment through empowerment, recognition, trust, and respect.
• Promote business growth by identifying marketing opportunities and executing marketing programs.
• Ensure compliance with corporate policies and federal, state, and local laws and regulations.
• Greet customers and communicate clearly and professionally any changes in repairs that would affect cost and / or delivery expectations.
• Handle customer complaints and ensure high-quality service repairs.
• Establish and maintain customer follow-up programs to confirm customer satisfaction with their service experience.
• Maintain high-quality service repairs and minimize comebacks. Conduct spot checks and quality checks on completed jobs and verify paperwork technicians turn in.
• Perform maintenance checks and ensure tools and supplies are available.
• Understand the computer system and ensure full utilization for daily operations.
• Train managers in ordering procedures and inventory control.
• Develop fleet lead account identification process and fleet acquisition plan.
• Make recommendations for improving production methods and equipment performance.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Ensure repairs are charged out correctly, i.e., warranty and / or policy repairs.
• Recruit, hire, and motivate qualified service technicians. Assisted in developing and mentoring technicians and supported regional leadership.
• Provide technical support for technicians when necessary.
• Schedule technicians for daily repair work that matches their skill level to ensure quality, as well as schedule off time.
• Ensure that all employees receive appropriate company training.

QUALIFICATIONS

• Two or more years of experience in the automotive industry and management field.
• Strong leadership, communication, and organizational skills.
• Ability to recruit, train, and develop a diverse team of employees.
• A valid driver’s license with a clean driving record must meet the insurability guidelines set forth by the insurance carrier.
• Ability to maintain a satisfactory customer ranking and increase sales.
• Must have a reliable vehicle for daily use, you will commute from store to store in the Austin area.
23 days ago