A company is looking for a Sr. Manager of Customer Experience to enhance and automate customer support capabilities.Key ResponsibilitiesDevelop automated processes to scale customer experience support globallyIdentify strategies to improve response time and product satisfaction metricsOversee the development of data streams to analyze customer behaviors and sentimentsRequired Qualifications5-10 years of experience managing high-performing customer experience teams, preferably in health techExperience with off-shore resources and automation for operational efficiencyUnderstanding of hardware and software products used independently and togetherExperience with cross-functional collaboration for customer feedback and satisfactionComfortable working during EST and PST time zones
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Manager of Customer Experience to enhance and automate customer support capabilities. ...