CS, Automation & AI Business Analyst

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2023
• Company of the Year 2023 BIG Innovation Awards
• Fastest-Growing Company of the Year Large (Bronze) 2022 Best in Biz Awards

Who we are :

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr.

Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven AI and Automation Business Analyst to join our positive, passionate, and high-performing Operations Team in Client Services focused on working with business stakeholders and the Robotic Process Automation (RPA) team to identify opportunities to drive efficiency to the company.

This is an exciting opportunity to create process flows and supporting documentation and manage the requirements gathering, testing, and change management aspects of the software development lifecycle within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The Automation Business Analyst will drive value and success to the organization through constantly learning new processes at the company, creating superb functional process documents, continued learning of UI path and additional AI / Automation technologies, and managing smooth testing and change management for each deployment.

Your Role :

• Work with business stakeholders to define current state processes and document these in process maps and workflow diagrams to support efficient technical design and development.
• Lead user stories and projects throughout the software development lifecycle, including stakeholder relationships and expectation management.
• Gather requirements and obtain requirements sign-off from impacted stakeholders for each user story / project.
• Manage documentation repository to support efficient vendor development relationships, support, and knowledge sharing.
• Produce metrics to demonstrate the need for automation and the return on investment automation would provide.
• Establish KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success.
• Create testing plans, set clear expectations with business stakeholders on testing cycles, document testing feedback, and work with the development team to track and fix testing bugs.
• Identify internal and external process dependencies to track according to overall project timelines.
• Leverage agile approaches to deliver enhancement initiatives.
• Act as a change enablement agent along with business stakeholders to drive change across the organization pertaining to business processes and solutions being implemented.

Skills & Requirements :

• Bachelor's degree, required. Area of study in Business, Technology, or related area preferred.
• Business analyst experience, preferred.
• 2+ years of experience gathering, documenting, and obtaining sign-off on business requirements.
• 1+ years of experience creating functional workflow diagrams and process map diagrams.
• 1+ years experience creating testing plans, executing quality assurance tests, managing business stakeholder expectations throughout UAT, and working with development teams to understand, resolve, and re-test bugs.
• Experience creating training documentation.
• Experience creating and executing a change management plan.
• A strategic approach with an orientation to detail and willingness to wear multiple hats and do whatever it takes to deliver results with support from the team and leadership.
• Strong issue and risk mitigation skills with the ability to focus the team on problem-solving to evaluate options and recommend optimal solutions.
• Highly motivated and comfortable acting in an independent capacity, hungry to learn more about UI Path and grow a career in the RPA and overall technology automation space.

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ModMed Benefits Highlight :

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.

Eligible Modernizers can enroll in a wide range of benefits, including :

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k) Plan with immediate vesting in the company matching contribution,
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
30+ days ago