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WFM Senior Associate

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a WFM Senior Associate to serve as a strategic partner for the Workforce Management team.Key ResponsibilitiesOversee forecasting, resource planning, scheduling, and trend analysis for phone and non-phone departmentsManage capacity analysis and provide recommendations for proactive planning processesBuild and deliver insights to partners and optimize staffing levels to meet service level agreementsRequired Qualifications3 years of Workforce Management experience required3 years of forecasting and scheduling experience required3 years of call center customer service experience requiredExperience utilizing WFM applications is required;

Verint experience is a plusBachelor's Degree preferred

1 day ago
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