Consultant, Business Performance Analytics

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Data Analytics

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$69, - $113,

Target Openings

What Is the Opportunity?

Travelers is seeking an initiative taking, experienced data analyst to review service and technology data to identify gaps and continuous improvement opportunities in technology quality for improved experiences.

Focused on conducting data analysis across many sources and technologies such as application performance monitoring, technology logs, ServiceNow incident, problem and change data and other data sources as they evolve.

Self-starter with very strong analytical and critical thinking skills including a curiosity to find opportunities across a multitude of spaces and information.

Ability to measure, identify trends and insights through a horizontal view for different audiences. Produce standard as well as ad hoc reports as necessary.

Enjoys communicating and working with technical and non-technical constituents and evolve thinking as our technologies evolve.

Ability to identify new metrics as well to discover opportunities both pro-actively and reactively. All while working in an Agile framework.

This role is part of an evolving team focused on understanding data to drive value added actions to meet key objectives and KPI’s as well as define them.

As a Property and Casualty Insurer, some insurance knowledge is a must. If you enjoy the challenge of discovery combined with strong analytical skills for pattern identification and continuous learning this may be a role for you

What Will You Do?

• Uses Analytics to explain technology impacts on the business, monitor and identify actionable opportunities
• Use descriptive and diagnostic analysis to identify technology and business trends
• Conduct ad hoc reporting and analysis and create presentations using data visualization and storytelling to communicate insights and help influence decisions / outcomes
• Interprets data to recognize patterns and analyze trends
• Monitor data to recognize patterns and identify possible trends
• Support Proofs of Concept to inform technical and business strategies
• Work with data towards the ultimate design required to meet requests
• Monitor technology and business results (indicators) to determine if desired results are achieved, with guidance and identifies possible improvements
• Complete reasonability and validation tests with some direction may include lean process work
• Learn new tools for analyzing different data sources both reactively and pro-actively
• Can manipulate raw data and work towards the ultimate design required to meet business requests
• May participate on projects

What Will Our Ideal Candidate Have?

Two years of analytics or related experience working in the P&C industry.

Analytical mindset.

Exposure and some working knowledge of business intelligence tools.

Ability to effectively communicate and present technical data and trends.

Ability to collaborate and build relationships with business partners.

Knowledge of descriptive analytic processes, including data quality, data reporting, and data retrieval.

Developing understanding of business functions, operations, analytic functions and / or product of supported business line.

3+ years working successfully with Microsoft Office products in particular advanced Excel

Experience with lean six sigma tools is a real plus

Exposure and working knowledge of query tools, dashboards and visualization tools

General knowledge of analytic concepts including data relationships

Experience with Descriptive analytic practices and processes preferred

Ability to communicate and present technical data and trends

Property & Casualty business knowledge of insurance products and concepts

Experience working on teams

What is a Must Have?

Bachelor’s Degree or one year of equivalent experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.