Associate Director of Residential Operations

Job Description

Job Description

For over 132 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.

As a multi-service nonprofit organization, Lund serves more than 5,000 individuals each year. Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse.

Lund offers hope and opportunity to families through education, treatment, family support and adoption.

Join The Lund Team : support and empower Vermont families!

Associate Director of Residential Operations

Lund is a qualified employer for Public Student Loan Forgiveness

About the Position :

• Oversees the following Residential program areas : Residential Counseling and Residential Medical office.
• Performs a wide range operational and administrative functions under the general supervision of the Director of Clinical Treatment Services
• Oversees recruitment, hiring and supervision of staff within designated program areas.
• Collaborates with Residential leadership team in the development and implementation of quality integrated treatment and family-centered services.
• In collaboration with Associate Director of Residential Treatment, provide clinical training and consultation for Residential Counselors.
• Ensure safety and compliance standards are met in accordance with facilities staff and client / staff safety procedures.
• Oversight of all milieu-related issues including maintaining a welcoming environment for families.
• Facilitate coordination of milieu groups as part of the group treatment rotation.
• Provide leadership and operational guidance to staff of the residential program including, but not limited to responding to client concerns, monitoring and responding to incidents, ensuring the facility is well maintained and that staffing levels are appropriate
• Oversees Quality Assurance of Client Records, including compliance with federal confidentiality regulations.
• Ensures that record keeping is in compliance with best practice standards.
• Write, revise, and maintain residential program policies and procedures ensuring compliance with regulatory agencies and alignment with Lund agency policies and procedures where appropriate
• Ensure effective communication between counseling staff and other Residential and Community Treatment staff.
• Provide clinical leadership, staff development, and supervision for all Residential Counseling staff.
• Participate as part of the on-call team in responding to residential emergencies and concerns.
• Actively participate in budget development, monitoring, and forecasting for responsible program area.
• Responsible for fiscal management of the residence, including ensuring responsible expenses and revenue generating activities.
• Ensures compliance with program grants, contracts and licensing.
• Manages Residential Program area budgets. Monitors and forecasts for responsible program areas ensuring responsible fiscal management including responsible expenses and revenue generating activities.
• Ensures that program evaluation tools are defined and used consistently and appropriately program performance data is regularly reviewed and reported as requested by the Director, Board of Trustees, grantors and other funders.
• On-call duties as assigned.
• Must have a nonjudgmental attitude regarding reproductive choice, parenting, options and clients with substance use disorder.

Displays caring, responsive, respectful attitude towards others.

• Position requires the ability to juggle multiple priorities, deadlines and demands, ability to work well under pressure;
• availability to respond to off hours crisis; home visits with community clients, some State-wide travel to attend meetings;

irregular hours at times to meet the needs of a 24 hours facility.

• Must work well on teams, accept group and individual feedback, and remain calm and creative during crisis situations.
• Other duties as assigned.

What We Look For :

• Bachelor’s degree human services or related field. Master’s degree in Social Work or clinically related field preferred.
• Minimum of 3 years of experience providing direct service within a residential setting required.
• Minimum of 3 years of experience providing program oversight within a residential setting, and working with adults and families impacted by mental health and substance use required.
• 3-5 years supervisory experience.
• Strong clinical skills, experience with multidisciplinary treatment planning and teamwork, excellent interpersonal, verbal and written communication skills.

Proven collaboration skills and experience required.

• Strong desire and ability to work with the identified population, especially substance abusing pregnant and parenting women and effectively communicate and collaborate with interagency programs and community partners.
• Ability to perform the essential functions of the position either with or without reasonable accommodation.
• Ability to maintain a valid VT Driver’s License and access to reliable transportation. Occasional statewide travel may be required.
• Upon conditional offer of employment, must be able to successfully pass a background check.
• Regular attendance is necessary and essential to meeting the expectations of the job.
• Ability to consistently demonstrate Lund’s values of collaboration, compassion, empathy, integrity, and respect.
• Ability to understand and comply with operational standards, safety requirements, and employee policies.
• Ability to actively support diversity, equity, and cultural competency efforts withing stated job responsibilities and work effectively across diverse cultures.
• Ability to handle multiple tasks effectively in a busy environment with frequent interruptions.
• Ability to deescalate and resolve sensitive situations respectfully.
• Ability to demonstrate excellent judgement and operate with the utmost confidentiality.
• Ability to maintain positive working relationships with co-workers, families, and other departments.
• Ability to communicate effectively and respectfully both orally and in writing.
• Proficiency in the use of applicable hardware and software as required.

Why Join Our Team at Lund :

• We honor and celebrate the distinctive strengths and talents of our clients and staff.
• Our work encompasses collaboration with a strong team of professionals and a strengths-based approach to providing services to families.
• Lund’s adoption program provides life-long services to families brought together through adoption.
• Lund’s residential and community treatment programs are distinctive as our work focuses on both treatment and parenting.
• Lund’s educators believe in laughter, the importance of fun, community-oriented activities, and non-stop learning.
• Professional growth and ongoing training opportunities are available; Lund offers weekly supervision.
• Lund values employee well-being and strives to be a welcoming and inclusive workplace; staff are encouraged to engage in staff-led initiatives for wellness, employee recognition, and diversity, equity, and inclusion.
• Lund is a family-centered organization filled with supportive colleagues and offers work-life balance; some positions offer opportunities for hybrid schedules or schedule flexibility.
• Lund offers competitive pay and paid training.
• Lund offers a comprehensive and very generous benefits package including health, dental, life, disability, and retirement.
• Employees earn extensive time off accrual in addition to 13 paid holidays, and annual wellness reimbursement.
• Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO / AA

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