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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include :
Competitive Wages Medical, Dental, Vision Insurance Life Insurance 401K Program Paid Holidays and Vacation Outstanding Recognition and Awards Program Effective Training Programs Tuition Reimbursement Complimentary Parking and Meals in Dedicated Employee Restaurant Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases Management Programs to Progress on Your Career Journey Health and Wellness Fairs
JOB OVERVIEW :
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
REPORTS TO : Reservations Manager.
WORK ENVIRONMENT :
Reservations Department.
KEY RELATIONSHIPS :
Internal : Staff in Reservations, Front Desk, PBX, Sales & Catering; Housekeeping Engineering, Food & Beverage, Resort Assistant Managers, and Executive Offices.
External : Resort guests / visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other Resorts.
QUALIFICATIONS
Essential :
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to :
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent Resort data.
Desirable :
- Some college or training in the Hospitality Industry.
- Previous experience as a Reservation Agent.
- Fluency in a foreign language, preferably Spanish.
- Ability to suggestively sell.
- Ability to input and access information in the property management system / computers.
- Previous guest relations training
- Luxury hospitality experience and knowledge of Forbes Travel Guide standards.
PHYSICAL ABILITIES
Essential :
- 1. Exert physical effort in transporting 30 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach 12 inches.
- 4. Remain in stationary position for 8 hours throughout work shift.
- 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
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