Manager - Client Development

Plano 1 (31061), United States of America, Plano, Texas

Manager - Client Development

Capital One Navigator Platform is on a journey to provide Software as a Service (SaaS) to thousands of dealership partners.

To support our growing customer base, we are building a high functioning team of Dealer Success Managers (DSMs). DSMs are responsible for interfacing with our dealers to build relationships, drive adoption of products, and minimize subscriber turnover.

The Manager, Client Development will lead a team of 10-13 DSMs. As an associate in this role, you will be asked to deliver high quality outcomes in the territory that you support through coaching, developing, and supporting the DSMs.

You will partner with your peers and senior leaders to develop strategies and best practices for how we go to market.

An ideal candidate is someone with people leader experience, deep sales or customer success experience, and strong technical skills.

General Responsibilities :

• Provide sales & client development leadership and direction and program management across multiple partners
• Build a dynamic sales and customer development culture that compliments the broader store engagement strategy and assist their team in achieving their productivity and account acquisition goals
• Participate in strategic / tactical planning process with the client teams to drive in-store program growth and exceed the client needs
• Develop strong relationships with our partners and influence them to reach mutually beneficial outcomes to our joint business problems
• Prepare and deliver regular financial and performance updates to senior leadership
• Maintain up-to-date knowledge of competitor's products and pricing in the market served
• Travel up to 50% is required for this role

Skills and Competencies :

Strategic : the candidate will have a proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there.

Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.

• Strong communication, negotiation and influencing skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Strong judgment, leadership and integrity : the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
• Clear results orientation : focused on achieving both short and long-term goals. He / she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
• Successful track record managing field teams, including recruiting, training, and coaching

Basic Qualifications :

• Bachelor's Degree or Military experience
• At least 3 years of experience in a client facing role

Preferred Qualifications :

• 3+ years of outside B2B sales experience
• 5+ years of experience in a client facing role
• 2+ years of experience in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).