Global Business Director

POSITION SUMMARY

Global Business Directors are responsible for overseeing Tag operations across multiple countries. They commonly manage a team of Business Directors / Account Directors / Sr.

Account Directors / Account Managers etc. across multiple geographies who handle day-to-day operations in each country. They are also be involved with developing new products or services that will be sold internationally.

Global Business Directors are responsible for preparing and delivering business development strategies to globally grow a business or an organization.

In addition to managing people, they must also be able to effectively manage budgets and resources across different regions.

JOB DUTIES

denotes an essential function )

• Manage key global account(s)
• Leading teams of staff members to complete projects within time, budget and quality constraints
• Be fully responsible for the P&Ls of accounts reporting into them and ensure delivery against operational and financial business targets
• Drive solutions and client discussions for new and existing business. Also, work with Business Development and be responsible for the RFPs / new business accounts allocated to them
• Oversee large / complex new client implementations
• Implement strategies to improve and standardize all aspects of client operations
• Ensure operational controls and management information reporting requirements are fulfilled
• Foster excellent senior client relationships
• Assure adherence to account plans operations team
• Minimize corporate risk and maximize returns for operations team
• Gain deep understanding of Tag’s service lines and use that knowledge to upsell / cross-sell
• Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
• Partner with functional teams to implement appropriate policies, internal controls, and reporting
• Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Investigate and resolve issues escalated by the client and communicate significant issues to the Managing Director
• Manage overall performance metrics of accounts / departments against contract / target or business unit metrics
• Manage the selection, induction, development, retention, motivation and performance of direct reports
• Encourage a culture of structured succession planning and growth for key roles
• Provide training and development opportunities and serve in mentoring role for their direct reports

JOB QUALIFICATIONS

• A Bachelor’s degree or equivalent experience is required
• At least 10 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
• Minimum 8 years business disciplines
• Minimum 5 years managing multiple Account teams globally / locally
• Minimum 4 years responsibility for profit and loss in a large organization
• Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
• Must have growth-oriented mindset responsible for new business and growth of existing business
• Established accomplishments in successfully growing volume, profitability and client satisfaction
• Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
• Proven experience in the development, implementation and management of complex multi-service solutions for clients
• At least two years’ business development experience
• Minimum of seven years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

SUPERVISION

• Number and title(s) of direct reports (if any) : Senior Account Director, Account Director, Sr. Director, Account Managers, Director, Creative Operations
• Received : Managing Director, COO, CEO

WORKING CONDITIONS

Office environment