Job Description
Job Description
- Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and / or in person.
- Develop and maintain high level of expertise with web-based application, user requirements and workflows.
- Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and / or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
- Maintain currency with application and related tools as they are updated.
- Create and maintain marketing, demonstration and end user training materials.
- Conduct presentations at end-user training, marketing, and demonstration events.
- Identify, document and submit potential improvements and changes to application features using proposal recommendation system and procedures.
- Perform key role in the software engineering release process team.
- Conduct software testing in support of software releases.
- Excellent skills in communication and public speaking are required.
- Must be able to accept and complete tasks in a timely manner.
Requirements
- BA / BS with 3+ years related experience OR AA with 5+ years
- Secret Security Clearance
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Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person. Conduct software testing in support of software rel...
Helpdesk Support Service Specialist, Intermediate
Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person. Conduct software testing in support of software rel...
Helpdesk Support Service Specialist, Intermediate
Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person. Conduct software testing in support of software rel...
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