Retail Operations and Development Specialist I

Job Summary

As a field-based Retail Operations and Development Specialist I, you will be responsible for supporting the operations of retail stores.

This role requires strong collaboration with local leaders and travel as you support the sales process, tools and applications, operations, and more.

Your job is to be a champion for retail operational excellence and work in collaboration with the broader Retail Operations and Sales team to solve every problem and create a better customer and employee experience.

This role reports to the Manager of Regional Retail Operations.

Responsibilities

• Manage the rule, not the exceptions, to be a champion for retail operational excellence and channel wide solutions as it relates to sales processes, tools and applications, and more
• Be the eyes and ears to bring opportunities and proposed solutions to HQ team
• Interact with a high daily volume of concerns, process orders, answer questions, and help with overall needs from the retail team (e.g., mobile, fixed line)
• Perform, organize, and streamline operational tasks to reduce potential errors
• Monitor problems through reports and take immediate action where necessary and resolve escalations when required
• Assist with testing of existing and new retail tools and applications (e.g., POS / billing systems / buy flows, etc)
• Provide technical assistance to the retail stores in-person, via email / Microsoft Teams, etc
• Experienced and proficient in running down the solution, and not the workaround

Qualifications

• High school diploma required; Bachelor’s degree preferred
• 2+ years of sales, operations, or related experience a plus!
• Proficient in MS Office including Teams, Excel, Access, Word, and SharePoint
• Experience with front-end and back-end sales systems, including but not limited to, POS systems, CRM systems, and sales automation tools
• Proactive, self-motivated, self-sufficient with strong collaboration and teamwork skills
• Excellent written and verbal communication skills
• Curious and detail oriented leave no stone unturned, but has the business acumen to prioritize actions
• Desire to grow and learn!
• Ability to work flexible hours, including evenings, weekends, and holidays
• Willing to travel up to 75% to be regularly present in the Optimum field across the footprint

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise.

Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership.

Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers.

Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.

These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.

The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

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