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Customer Success Manager Small Law

VirtualVocations
Sunnyvale, California, United States
Full-time

A company is looking for a Customer Success Manager, Small Law.Key ResponsibilitiesAnalyze product usage data to improve customer satisfaction and retention ratesDevelop and implement onboarding and training initiatives for small law firm customersCollaborate with cross-functional teams to ensure customer needs are metRequired QualificationsLaw degree or formal legal education, or substantial experience working with law firmsExperience in a Customer Success role or similar customer-facing positionInterest in learning about new technology and software, particularly generative AIExperience training and interacting with customers regularlyPersonable with a positive attitude and a desire to help customers

2 days ago
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