Job Description
Job Description
Job Title : Front Desk Representative
Location : Washington, DC
Job Type : Full-Time
Job Summary :
We are seeking a friendly and professional Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling inquiries, and ensuring a smooth check-in and check-out process.
This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities :
- Greet and welcome guests upon arrival with a friendly demeanor.
- Check guests in and out efficiently, ensuring all necessary information is collected and processed.
- Handle reservations, cancellations, and modifications in accordance with company policies.
- Address and resolve guest complaints or issues promptly and professionally.
- Process payments and handle cash and credit transactions accurately.
- Assist with administrative tasks such as answering phones, managing emails, and maintaining records.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Stay updated on hotel promotions, services, and policies to effectively assist guests.
Qualifications :
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a positive attitude.
- Proficient in computer systems and office software (e.g., Microsoft Office, hotel management software).
- Ability to multitask and handle high-pressure situations with grace.
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