Production Manager - Roofing

Job Description

Job Description

Description : COMPANY OVERVIEW :

COMPANY OVERVIEW :

Founded in 2005, Guardian Operations ( Guardian ) provides repair / replacement roofing, gutter and insulation services to residential and light commercial customers throughout the Puget Sound.

Guardian is one of the best small businesses on the West Coast and the Guardian brand is synonymous with exceptional service and integrity in all areas.

Guardian Roofing is consistently recognized in the top 1% of roofing contractors in the nation, based on quality. We are a Platinum Preferred Owen’s Corning partner.

Our reputation for exceptional customer care, quality, and living our values of Victory, Inspiration, Integrity, and Family, make Guardian a fantastic place to work.

Guardian employs over 100 people and 100% of Guardian’s work is focused on repair and replacement (i.e. no new construction).

The company has increased gross revenue by roughly 60% over the past five (5) years to $29M as a direct result of (a) an outstanding local reputation and (b) fielding an exceptionally strong, long-tenured team.

With the support of Skylight, management intends to double the company’s size over the next five (5) years.

POSITION OVERVIEW :

Guardian is looking for a result-oriented Production Manager who can bring leadership, experience, technical expertise and business acumen to manage the day-to-day operations as well as all aspects of repair and maintenance production within the organization.

To succeed as our Production Manager, you must thrive on working in a team environment to handle multiple projects and people to meet critical deadlines to achieve 100% client loyalty.

You must enjoy learning and implementing new systems to improve the existing operations within the department and be committed to maintaining a high standard of quality, safety, and efficiency throughout the repair & Maintenance production process.

As a vital member of our team, you'll have the opportunity to shape the future of our company while advancing your career in a dynamic and supportive environment.

KEY RESPONSIBILITIES :

• Project planning and coordination : Develop comprehensive plans for repair and maintenance projects, including scheduling, labor and resource allocation, and budgeting.
• Team Leadership and Management : Supervise and mentor a team of technicians providing guidance, technical training, and support as needed.
• Attend and lead daily department Team meetings and weekly safety meetings.
• Foster a positive work environment that promotes teamwork, accountability, and professional development among technicians.
• Quality Assurance : Oversee all aspects of repair and maintenance work to ensure compliance with industry standards, safety regulations, and company quality requirements.
• Conduct regular inspections and quality checks to maintain high standards of workmanship and customer satisfaction.
• Customer Relations : Communicate effectively with customers to understand their needs, and assist with addressing any concerns related to projects.
• Problem-Solving and Decision-Making : Analyze production data to identify inefficiencies and areas of improvement.
• Make timely decisions to keep projects on track and ensure successful outcomes with customer’s needs in mind.

Requirements : QUALIFICATIONS :

QUALIFICATIONS :

• 3-5 years of proven experience managing production operations and people.
• Bilingual in Spanish required
• Excellent customer service skills. Able to build a strong trust level with clients and provide a great experience before, during, and after the project.
• Strong technical knowledge of roofing systems, materials and installation techniques.
• Ability to communicate and collaborate across multiple departments.
• Excellent time management & organization skills.
• Strong leadership skills with the ability to motivate and inspire teams.
• Must be able to be on roofs, sometimes up to 40 ft tall.
• Must be able to sit for prolonged periods of time
• Must be able to lift up to 50 lbs. at times

PERSONAL ATTRIBUTES :

• Customer Focused : Makes decisions with the client’s needs in mind.
• Team Player : Supports decisions made by senior leadership and ownership.
• Decision Maker : Works independently without close supervision and makes strategic decisions that drive results.
• Adaptability : Maintains focus and productivity under stressful conditions.

LOCATION :

Auburn, WA and various job sites

COMPENSATION :

• $80,000 - $90,000 / year
• In addition to a competitive base yearly salary and bonus opportunities, Guardian offers excellent health benefits for employees and their dependents, ensuring that your well-being is always a top priority.

Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play.