We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us.
You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards.
Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Compensation :
$65,000 - $75,000 yearly
Responsibilities :
- Compile occupancy reports and financial information for the general manager
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Hold responsibility for the front desk budget and order any necessary office supplies
Qualifications :
- Bookkeeping skills and experience with MS Office a plus
- Applicants must have a high school diploma or GED
- Possess excellent management skills, communication skills, and multitasking skills
- Prior hospitality experience of 1 year is required for this position
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
About Company
As downtown Chicago’s first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.
S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle.
Elements of earth, wind, water, and fire create an immediate sense of relaxation and well-being, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel.
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